Frequently Asked Questions
Everything you need to know about your Mattel Store shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed clothing items with original tags attached. Please note that final sale items are not eligible for return.
How do I determine my correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package after it has shipped?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, Mattel Store ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.