Returns & Exchanges

At Mattel Store, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn apparel with original tags attached. If you are not completely satisfied with your purchase, our streamlined process ensures a quick exchange or a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn clothing in its original packaging, ensuring all designer tags and labels remain intact.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days.